These knowledge base articles provide help for faculty and students with eLearning-related issues.


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Articles (104)

Pinned Article Always use Google Chrome when accessing eLearning

Always use Google Chrome when accessing eLearning.

Pinned Article How do I transfer content from one course to another?

How to move content from one course into another course.

Pinned Article Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Faculty)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.

Pinned Article Known Issue - Receiving Error When Logging into eLearning

If you receive an error when logging into eLearning, read this article to figure out how to fix your issue.

Adding a Content Area to your Course Menu

Step-by-step instructions for how to create a Content Area in your course.

Adding a Tool Link to your Course Menu

Step-by-step instructions for how to add a Tool Link to your course menu.

Cengage content will not display

How to get Cengage content to load in your eLearning course.

Collaborate (Ultra) - Joining a Session

Step by step guide for joining a Collaborate (Ultra) session.

Collaborate Ultra - Missing Features

This article lists the features that are currently missing from Collaborate Ultra.

Creating a Course Archive File

Step-by-step instructions for creating a Course Export File of an eLearning course.

Creating a Course Content File

Step-by-step instructions for creating a Course Content File of an eLearning course.

Creating a Course Export File

Step-by-step instructions for creating a Course Export File of an eLearning course.

eLearning Downtime - 7:30-10:30am on Sunday, October 12, 2014

eLearning will be down from 7:30am until 10:30am on Sunday, October 12th for required maintenance.

eLearning Downtime - Friday May 8, 2:40am until 7:45am.

eLearning was inaccessible on Friday, May 8 from 2:40am until 7:45am.

eLearning Downtime - Thursday, March 26 from 10:30pm-11:15pm

eLearning will be down from 10:30pm until 11:15pm on Thursday, March 26th for necessary maintenance. During this time, eLearning will be inaccessible.

Error when submitting assignment - org.apache.commons.fileupload

If you receive an error when submitting an assignment, it may be because you have more than 10,000 characters in the Comments box. Make sure you submit your assignment by attaching it, or by typing it into the Submission box.

Force Completion Test Setting

eLearning recommends instructors DO NOT use the Force Completion option when setting up an exam.

How can I archive my entire course, including student data, in case I need it later?

How to archive all Grade Center and student data in a course.

How can I organize my courses or hide ones I don't want to see?

How to personalize your MyCourses module so it only displays the courses you want to see.

How do I import content into eLearning from an Export file?

How to bring an export file into a course.

How do I make a backup of my course?

How to create a backup of your course.

How do I use TechSmith Relay?

How to use TechSmith Relay

How to Close your Course to Students

How to close your course to students. This is most commonly done at the end of a semester.

How to Download Recorded Videos from Blackboard Collaborate

Instructions for how to download recordings from Blackboard Collaborate.

How to Import the Information Literacy Components to your eLearning Course

How to import the Information Literacy quizzes and workbooks into your eLearning course.

How to Open your Course Early for Students

How to open your course to students ahead of the first day of class.

How to submit the eLearning Section Creation Form

How to submit the eLearning Section Creation Form

I cannot get Cengage content to run.

What to do if you cannot get Cengage content to run.

Information Literacy - Exporting Info Lit Data from your eLearning Course

How to export the Information Literacy Workbook data from your eLearning course.

Known Issue - "Download Results" in Grade Center Creates File with No Extension in IE and Chrome

Using Google Chrome or IE to Download Results from the Grade Center downloads a file with no extension. This makes it so the user's computer doesn't know how to open the file.

Known Issue - Blackboard Collaborate doesn't run in Google Chrome due to blocked cookies

Sometimes Chrome blocks the cookies needed for Collaborate to run. The steps in this article will walk you through fixing this issue.

Known Issue - Dates not Displaying in Attendance Tool

The dates from past class meetings are not displaying at the top of the column in the Attendance Tool.

Known Issue - eLearning Switches to Mobile View when using a Computer with Low Resolution (Student)

How to force eLearning to display in the full desktop mode, as opposed to the mobile view.

Known Issue - Export of Attendance Tool is Not Alphabetized

When an export file is created of the Attendance report, the students are listed in a random order.

Known Issue - Students cannot submit assignments using Apple Safari.

Students cannot submit an assignment if they are using Apple Safari as their browser.

Known Issue - Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen

Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."

LiveScribe PDF file not playing with sound and/or video

How to get LightScribe PDF files to play in Google Chrome.

Microsoft Edge Browser NOT Compatible with eLearning

Microsoft's newest browser, Microsoft Edge, is NOT compatible with eLearning and most other RCGC web properties (Website, Portal, Webmail, etc.).

Mobile Devices and eLearning

RCGC's statement regarding using mobile devices for eLearning.

Module Overview Template

The Module Overview Template is provided to you for you to use in your online course(s).

My course is not listed when I log into eLearning.

Courses are not available to students until the first day of the semester.

New - Bb Student Mobile App

Find out more about the new Bb Student app from Blackboard.

New Feature: Attendance

You can now track attendance in eLearning!

New Feature: Create Recording for Feedback

An instructor or grader can create personalized feedback recordings for individual assessment attempts or manual gradebook items.

New Feature: View Grade Center in Full Screen

You are now able to view your Grade Center in full screen!

Playing video that uses Flash Player in Chrome

How to enable Flash so you can watch videos in Chrome.

Q2 2018 Upgrade and Changes

On Friday, August 31, 2018 (and Saturday, September 1, 2018), eLearning will be upgraded from the Blackboard Learn 9.1 Q2 2017 service pack to the Blackboard Learn 9.1 Q2 2018 service pack. This article was created to give you information about the upgrade and any changes to the eLearning system that may impact users.

Registering for McGraw-Hill Connect

How to register for McGraw Hill Connect

Resolved Issue - eLearning Unavailable from 8:52am until 8:57am, Wednesday, November 8, 2017

eLearning was temporarily unavailable to all users from 8:52am until 8:57am, Wednesday, November 8, 2017

Resolved Issue - Faculty and Students unable to Access Winter 2018 Courses

We are aware of a current issue where students and faculty are unable to access their Winter 2018 courses.

Resolved Issue - Grade Center Totals Displaying up to 5 Characters

Grade Center total columns are displaying up to 5 decimal places, instead of only up to 2.

Resolved Issue - I cannot see my grades on the MyGrades page.

Why a student may not be able to see their grades on the MyGrades page since 3/16/14 maintenance window.

Resolved Issue - In Cross-Listed Course, an Export of Grade Center w/ Hidden Information does not Populate Child ID Field

In a cross-listed course when the grade center is exported with the Hidden Information option selected, the Child ID field is blank.

Resolved Issue - Instructor Unable to Access Discussion Forum when Set to "Unavailable"

When a Discussion Board Forum is unavailable to students (because of availability dates OR because forum is set to "unavailable"), faculty also cannot access the forum.

Resolved Issue - Links in Notification Emails Do Not Work

The links contained with notification emails don't work. They load a blank webpage.

Resolved Issue - Some students unable to access eLearning alerts

Some students unable to view their alerts in eLearning.

Resolved Issue - Student Who Drops Class Receives "Manager" role in Discussion Board Posts

If a user enrolled in a course posts to the discussion board, but then drops the course, their posts remain and the student is given the manager role in the forum.

Resolved Issue - YouTube Mashup Not Working as of May 15, 2015

The YouTube Mashup tool is not currently functioning due to old standards being deprecated.

SafeAssign Error - Sorry, we do not think you are logged in to SafeAssign

How to manage your cookies if you receive the error "Sorry, we do not think you are logged in to SafeAssign" when trying to submit an assignment through SafeAssign.

Scheduled eLearning Downtime - 2am on Friday, November 28th until 11:59pm on Saturday, November 29th, 2014

Scheduled eLearning maintenance will take place on Friday, November 28th and Saturday, November 29th, 2014.

Scheduled eLearning Downtime - 7:30am-4pm on Sunday, October 16, 2016

Scheduled network and server maintenance will take place on Sunday, October 16, 2016 between 7:30am and 4pm

Scheduled eLearning Downtime - 8am - 4pm on Friday, June 24 2016

Scheduled network and server maintenance will take place on Friday, June 24, 2016 between 8am and 4pm

Scheduled eLearning Downtime - 8am-4pm on Friday, July 15, 2016

Scheduled network and server maintenance will take place on Friday, July 15, 2016 between 8am and 4pm

Scheduled eLearning Downtime - Friday, September 2nd, 2016

Scheduled eLearning maintenance will take place on Friday, September 02, 2016 between 6am and 9pm

Scheduled eLearning Downtime - Sunday, April 19th, 2015

Scheduled network and server maintenance will take place on Sunday, April 19, 2015 between 8am and 4pm

Scheduled eLearning Downtime - Sunday, February 15th, 2015

Scheduled network and server maintenance will take place on Sunday, February 15, 2015 between 8am and 5pm

Scheduled eLearning Downtime - Sunday, February 19th, 2017

Scheduled network and server maintenance will take place on Sunday, February 19, 2017 between 8am and 4pm

Scheduled eLearning Downtime - Sunday, January 11th, 2015

Scheduled eLearning and Portal maintenance will take place on Sunday, January 11, 2015 between 8am and 2pm

Scheduled eLearning Downtime - Sunday, January 15th, 2017

Scheduled network and server maintenance will take place on Sunday, January 15, 2016 between 7:30am and 4pm

Scheduled eLearning Downtime - Sunday, January 18th and Monday, January 19th

Camtasia Relay & eLearning will be inaccessible on January 18 – 19 for a scheduled upgrade

Scheduled eLearning Downtime - Sunday, March 15th, 2015

Scheduled network and server maintenance will take place on Sunday, March 15, 2015 between 8am and 5pm.

Scheduled eLearning Downtime - Sunday, March 20th, 2016

Scheduled network and server maintenance will take place on Sunday, March 20, 2016 between 5am and 4pm

Scheduled eLearning Downtime - Sunday, November 15th, 2015

Scheduled network and server maintenance will take place on Sunday, November 15, 2015 between 8am and 4pm.

Scheduled eLearning Downtime - Sunday, November 20th, 2016

Scheduled network and server maintenance will take place on Sunday, November 20, 2016 between 8:00am and 4pm

Scheduled eLearning Downtime - Sunday, September 20th, 2015

Scheduled network and server maintenance will take place on Sunday, September 20, 2015 between 7am and 4pm

Scheduled eLearning Maintenance - 6am-4pm on Sunday, October 21, 2018

Scheduled network and server maintenance will take place on Sunday, October 21, 2018 between 6am and 4pm

Scheduled eLearning Maintenance - 6am-4pm on Sunday, September 23, 2018

Scheduled network and server maintenance will take place on Sunday, September 23, 2018 between 6am and 4pm

Scheduled eLearning Maintenance - 8am-4pm on Sunday, February 24, 2019

Scheduled network and server maintenance will take place on Sunday, February 24, 2019 between 8am and 4pm

Scheduled eLearning Maintenance - Sunday, January 20 through Monday, January 21 2019

Scheduled network and server maintenance will take place on Sunday, January 20 through Monday, January 21, 2019

Scheduled Network Downtime - Sunday, November 16th, 2014

Scheduled network and server maintenance will take place on Sunday, November 16, 2014 between 8am and 4pm.

Scheduled Network Downtime - Sunday, October 19th, 2014

Scheduled network and server maintenance will take place on Sunday, October 19, 2014 between 8am and 4pm.

Service Interruption - Wednesday, October 3, 2018 from 10-10:30am

On Wednesday, October 3, 2018, between 10am and 10:30am, users were unable to log into the RCGC Portal, and were therefore unable to access RCGC web properties such as eLearning and webmail.

Transitioning from Crocodoc to New Box View

Blackboard has transitioned from Crocodoc to New Box View, a tool that continues to allow faculty to view and annotate submissions from students via the Assignments tool.

Using EBSCO's Curriculum Builder Tool

How to use EBSCO's Curriculum Builder tool to create reading lists for your course.

What is a DEV shell?

Find out about DEV shells. What are they? What are they used for?

What is an eLearning Section Creation Form and why do I need to fill it out?

Overview of how to submit the section creation request form.

Q2 2017 Upgrade and Changes

Information about upgrading to Q2 2017 service pack in eLearning.